You encounter a problem. What’s the first thing you must do to have any hope of correcting that problem?

You must precisely define the problem. Only when you are clear about who, what, where, and why can you proceed to remedy the issue.

Effective physicians do not treat illness until they have a clear diagnosis. Acting on the basis of a vague complaint can be just as likely to cause more harm as it is to bring healing.

It’s not enough to cry and pontificate about how something is wrong. And it’s certainly not helpful to assign blame before you understand all the details.

Take the time and put forth serious effort to precisely see the situation. Only then can you devise and implement a specific, workable response.

When you’re faced with a problem, do what’s necessary to figure out exactly what it is. Be clear, be precise, and give yourself the deep understanding you need to get the problem behind you.

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